The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate and collaborate more efficiently. The rapid movement to cloud-hosted phone systems is a case in point, as IT teams endure the limitations, frustrations and cost of managing their traditional or custom-built systems. If this scenario sounds familiar, you’re not alone. For numerous mid-size and enterprise companies, hosted phone systems offer better voice, mobility and collaboration tools within a single solution. But just as important, cloud systems can be managed virtually, eliminating the expensive infrastructure and maintenance required by legacy systems. So, the potential to streamline and decrease costs is clear.