The practitioner's guide to CX in the contact center
Your company’s best chance to win the customer experience battle lies within your contact center. The only way to deliver a great customer experience in your contact center is by working in concert with your CRM, the system that holds your customer information.
Transform your contact center into a center of your company's CX efforts
The key capabilities to focus on in tandem with your CRM
Hear first-hand from businesses on how they transformed their contact center operations to gain a CX edge
Merci pour votre intérêt !
La publication intitulée « Le guide pratique sur l'expérience client au sein du Centre de contact » devrait vous plaire.